Frequently Asked Questions


Are you an authorized distributor of the brands you sell?
Why should I choose Platinum Times as the online watch store I transact with?
How do I get help if I want to talk to a team member directly?
Do you have a retail store or are you just an Online retailer?
Where is the best place to see your available inventory?
A watch I want is not in your inventory, can you help me find it through your network?
Who do you buy your merchandise from?
Are all the watches listed on your site 100% authentic?
Can I ask you for additional photos or details of a watch I am interested in?
Do all your watches come with a serial number, box and papers?
How safe is it to shop on your site?
What types of payments do you accept?
Do you offer expedited shipping?